Order information

Purchasing and website use

Distinguish design references and inquiries from confirmed orders, and keep a clear record of specifications, charges and delivery arrangements.

Updated 9 October 2026

Content and sourcing routes

Collection references and development illustrations communicate a design direction; they are not standalone commitments on stock, fabric or lead time. Purchasable items depend on the relevant style, size and order confirmation.

AI-created scenes and design illustrations are labelled accordingly. Actual products and workmanship requirements are governed by the approved sample, specification and order documents.

An inquiry is not an order confirmation

After an inquiry, the style, quantity, specification, quotation, payment and delivery conditions still need to be reviewed. Keep the explicitly confirmed order information before paying or authorising production.

Displayed currencies and conversions help with browsing. Confirm the actual settlement currency, amount and included items when ordering.

Approving custom development

Check fit, measurements, fabric, wash, trims, labels and packaging, and keep the sample revision and approval records. Minimums, charges and production plans are agreed for each project.

You need the necessary rights to supply branding, images, artwork and technical material. Discuss confidentiality or limits on use before sharing material that requires them.

Changes, delivery and order concerns

Changes to specifications, quantities, addresses or plans need confirmation based on the current stage. Refer to the delivery and order-support information and the applicable order agreement and requirements.

This page explains purchasing and website use. It does not replace specific order documents or exclude rights under applicable law.

Using the website safely

Provide accurate contact and order details, protect your account and do not submit malicious content, infringing material or unrelated personal information about others. Use the contact options to report an account or order concern.

Terms of Sale & Website Use | ZHIZHI